Ce que disent nos partenaires
Chaque partenariat raconte une histoire de confiance, de créativité et de succès partagé. Voici ce que nos partenaires ont à dire sur leur collaboration avec nous !
Merci John … pour les documents et l’information pour le suivi! Merci pour l’excellent service!
Renee Gascon Tu es une soie ☺. Merci pour tout! Votre service nous fait passer pour des héros!
SEIGNEUR que j’aime ça travailler avec vous autres ! Pas besoin de poser de question sur le shpping, sur les confirmations, tout est toujours envoyé au bon moment avec toutes les infos !!! Vous êtes HOT !!! On a tellement de misère avec plusieurs fournisseurs c’est incroyable !
Si tout les fournisseurs étaient comme toi… Ce serait le paradis!! MERCI PAOLA !!!!
Bonjour Paola, Merci à toute l’équipe pour cette commande. Le résultat est vraiment impeccable.
Je voulais juste te dire que c’est moi qui suit aller chercher la commande hier chez Spector et je suis allé la livrer directement à l’hôtel ou avait lieu le forum. Je voulais prendre 5 minutes pour te dire un gros merci car tout était parfait. Au moment ou je te parle les participants les ont depuis 7 heures ce matin. J’ai vu le comité organisateur et j’ai même rester là-bas pour les aider à mettre les crayons dans les organisateurs de voyage. Cette commande a failli être le plus grand cauchemar de ma carrière et grâce à ton professionnalisme et ton aide j’y suis arrivé. Merci beaucoup et au plaisir de travailler encore ensemble mais cette fois dans de meilleurs conditions pour toi et pour moi…
Merci beaucoup paola pour votre exellent service! ma cliente était bien impressionné! Tout était parfait! bye! bonne fin de semaine!
Juste un petit mot pour vous remercier de la rapidité et du support du service que j'ai reçu chez Spector pour la commande R6984. Je viens d'aller porter les stylos et ma cliente m'a dit que je lui sauvais la vie... Je n'aurais pas pu faire cela sans vous. Merci encore et bonne journée!
I would like to thank you again for the wonderful service about this order. I really appreciate it and our customer will be happy.
Caroline Cyr - Sioui Promotions
www.siouipromotions.com
I do want to highlight that you guys are AMAZING to work with, especially with this order. I know a lot of vendors are experiencing extended lead times with events ramping back up, and Sharon was super helpful with like 4 different artwork changes over a span of 4 days, and these are to ship earlier now! Super appreciate you all. Have a wonderful rest of your week!
Brianna Docena - Canary Marketing
www.canarymarketing.com
I just wanted to email you and let you know how much I appreciate your Account Manager, Janelle Waithe. I am the graphic designer, but I have a rep that is out of town & has emailed me multiple times asking questions on an order. Janelle responds in a timely manner & when I called, she took the time out to explain the pre-pro cost. In these times, we understand that many vendors are understaffed and have limited products, which makes fulfilling orders difficult. It is refreshing to work with someone that is so professional.
Marlene Kaper - Corporate Identity, Inc
www.corpid.com
I wanted to take a moment to thank you- and all your team around you- for being so wonderful to deal with. As always, you are lovely, but I wanted to point out that in the past month, there have been 1 or 2 small hiccups when I was in your shipping department- and the guys and girls down there were fantastic- solved issues immediately, and with a smile and a joke instead of grumbling. I've had the pleasure to talk to people in your finance team as well- and same experience- awesome, pleasant interactions. So- its easy to bitch when things don't go perfect- but I wanted to take a moment to tell you how amazing ALL members of the Spector Team have been. You guys must be doing something right in your corporate culture. I hope you can pass this along to all concerned team members as I only have your email. Kindest regards
Simon Cadotte - Black Maple Trading Co.
www.blackmapletrading.com
This is my 34th year in this crazy business and honestly, this may be the 4th time I have ever reached out to a customer service person's supervisor to let their manager know what an incredible job they are doing. I recently placed an order for 1,500 of your upscale luggage tags. We had a firm in hands date and NOT much time. I had spoken to Maya at Spector & Co. and one other vendor. I was debating as to which vendor I should give the order to. After speaking with Maya on a number of occasions, she made my decision very easy. Maya was always so upbeat, so positive and encouraging. Never a doubt in her mind that Spector could not only get this job done in time, but make me look like a hero with the quality of Spector's debossing capabilities. Maya throughout the process continuously updated me on where you stood in production, ship dates etc. I NEVER had to call her for an update. And to make a long story short, the response from the end user was unbelievable! I did end up looking like a hero!!! Maya is a great asset to your company Tanya! Customer service reps like her are very far and few between. She is a Canadian treasure! When someone helps me out like Maya has done, I just feel that it was important to reach out and let their supervisors know what great work their customer service rep is doing on behalf of the company.
Jeff Ziering - ADvance Promotions
www.advancepromotions.com
In this current environment, I have to say that Spector is a great company to work with. Sad to say but so many suppliers right now are just not good and make everything twice as hard. Spector though is great - thank you!
Lori Lake - Promohounds
www.promohounds.com
Huge shout out to (Joan Matticks) at Spector! She worked non- stop yesterday until 10:30 pm last night to see what her production team to throw together for a first-time client needing 600 gift boxes assembled with a journal, pen and power bank. All to be delivered in time for an annual user's conference in two weeks and it's a 5 day shipment! I can't believe it and am so grateful to her!
Jane Sylvester - Jane & Co.
www.yourswagmatters.com
Thank you Talbot art department, Derek Decoutere, order processing, Jayne Sayeau and especially the stellar Spector & Co. team. Client’s promo emergency Monday afternoon turned into client’s receipt of goods Wednesday by 1pm. Absolutely the fastest turnaround time ever. You make me look good. Sincere and heartfelt thanks!
Marian Banovsky - Talbot Marketing
www.talbot-promo.com
I wanted to sincerely thank you for all your help. Not just on this project, but with every question I’ve had. You’ve honestly been one of the most helpful and responsive contacts on the vendor-side I’ve worked with thus far. I really appreciate it.
Chris Dreyer - Nadel
www.nadel.com
Thank you for all your help making this happen. You’ve been great since first communication. You make me want to use Spector more often.
You guys are seriously the best! I work with a lot of suppliers and you guys have THE BEST attitude and solutions. I hope you guys know how much we love working with you
Ashley Clifford - McCabe Promotional Advertising Inc.
www.mccabepro.com
Thank you again for your help Jenny – next time you’re in Calgary we’ll do quotes together lol! Paola, your awesome…you never let us down! We love you all at Spector
Lonni Brookwell - First Impressions Sportswear & Cresting Inc.
www.firstimpressions.ab.ca
I just wanted to say THANK YOU!!! You were such an integral part of the team that made this happen! We appreciate the extra mile that it took from you to get this moving forward.
Tammy Greenberger - SCG & Associates, Inc.
www.teamscg.com
Hey, I’m sure you and your suppliers get a lot of complaints this time of year so I wanted to pass along a positive note. This rep @ Spector (Marco Sciortino) did a GREAT job attending to an order I just sent in. He was attentive, quick to reply to a rush order request, and after 24 years in this industry I think he went above and beyond the service that we usually get from inside salespeople. I hope you’ll pass this long to his supervisor.
Sam Mars - Mars Marketing
www.mars-marketing.com
Can you please pass along our accolades for your customer service rep, Marco Sciortino, for the outstanding job he’s done this week handling my $8k net order for the Texas Title custom boxes with three wrapped pieces. We’ve had numerous design changes and shipping switches, but he has followed the project through all week like a champ. It’s clear that he’s engaged and knowledgeable about what he’s doing. You are lucky to have a customer service rep who seems so on top of it. Please pass this along to his manager or provide us with their contact info and I will reach out directly. Thank you and have a good weekend!
Amy Beyer - BOB LILLY PROMOTIONS
www.boblillypromo.com
Thank you, that is much appreciated. Just wanted to say that your customer service skills, are great, and you are always so helpful, and ensure that any an all requests have been looked after in a very quick and timely manner. It is always such a pleasure to have a customer service person, who is so conscious of what "Customer Service" means, and takes such care. When you have someone with your skills and service ethics, it is great to know that no matter what the circumstances (good or dealing with some issues), that they are dealt with quickly to a result that is best for both the districutor and the supplier. Thank you again very much and I wanted to make sure you know how much your service is appreciated.
Pam Burgie - Brougham Promotional Products
www.brougham.ca
Hi Tanya and Robert, I just wanted to reach out and sing the praises of your wonderful Sarah Scullion! She has been one of the most incredibly attentive and responsive reps we have ever come across in our 38 years of being in this business! Sara has such a "can do" attitude with the most challenging of orders as she has just proven to us with a 48 hour rocket order for Cisco- our biggest client. She has made us look like rock stars and we truly appreciate that! Take good care of her please, so that she never moves on. We will back with more business for sure as a result of her incredible service. Thx
Lisa Ibaron - Tri-Versa-Global Inc.
www.insightideas.com
I wanted to send over a quick note to let you know we received the branded passports yesterday. They are high quality, gorgeous and exceeded my expectations. We really appreciate the time you took to come-up with this creative, branded merchandise item. The passports are meaningful and will leave a lasting impression with our clients for years to come — we can’t wait to give them away!
Kyla Boast - Lasting Impressions Gifts
www.lastingimpressionsgifts.net
You have been so great to work with, super responsive, and very informative. There is another vendor we are working on some ideas / products with and they have not been the same, trust me. Just wanted to give you props for being on it, responsive, NICE, accommodating, and helpful!
Joey Gotelli - Jack Nadel International
www.Nadel.com
I would like you to know that I had an Amazing experience working with Makeida, on a project, for one of my extremely fussy clients. She went above and beyond to make sure my client was Happy. Please please give her a Shout out when you can. She’s the BEST!
Gail Petragnani - Just the right stuff
www.justtherightstuff.com
I am writing to tell you how happy I am with the service of Val Puchkarov – he went above and beyond. I speak to many vendors throughout the day, and also deal with many customers. I have been in this field for over 20+ years. And have noticed customer service failing in many companies. So dealing with a person, who goes above and beyond at the start is Appreciated so very much! I just wanted to let Spector & Co know what a great job he is doing.
Tina Tanking - Corporate Identity, Inc.
www.corpid.com
Thank you and I just wanted to tell you how delighted we are with the amazing job you and the team did with the luggage tags. They are fabulous and the client is going to be over the moon. Thanks again for making us look so good!
Ana and Rick - Baker Street Promotions
www.bakerstreetpromotions.com
Just want to say what a pleasure it is to deal with Josie and Jackie! What a team !!!
Joel Kleinberg - Tri-Versa-Global Inc.
www.TriVersaGlobal.com
Thank you SO much Makeida for all of your help and wonderful service – Jennifer too – she is FANTASTIC! We look forward to working with you on future projects.
Erin Bishop - Cooley Group, Inc.
www.cooleybrand.com
My name is Garrett and I’m president of Monterey Graphics. I wanted to reach out to you and let you know that Nathalie has been outstanding to work with and she always seems to find a way to get our deadlines made. She is the only person that I talk to and work with and I hope she is getting a good portion of the commission because like I said she’s the one that helps me. I hope to keep sending more and more orders to Spector and please reach out if you have any questions. Have a great weekend.
Garrett Bird - Monterey Graphics, Inc
www.montereygraphics.com
I wanted to tell you how overwhelming it is to have such a great team to fall back on when we need help. Paola I am sure by now you are aware that Sara went above and beyond last night to save our companies butt!!! Yesterday we found out that a product we ordered from a company wasn’t going to arrive in time for an event. The item was something you don’t carry otherwise you would have had the order and it would have been safely in our hands days ago. After we closed last night I called Paola to see if she could secure printing of 1500 pens today to have them air shipped today and delivered tomorrow. Paola was gone but Sara wasn’t and she took my call... thank you for that!!! We had other suppliers who could send us blank product but that wasn’t what was needed. On the off chance, you could help I called to see if we could get some pens…I know… fat chance of anyone being able to help us in any way…well…you came through!!! Kudos to your fabulous team!!! I can’t tell you how happy I am to have a supplier we can count on! Every chance I get I sell Spector product…I am sure you have seen our numbers starting to climb since Gerry started visiting us last year (it might have been the year before I have only been in the industry for 3 years) and hopefully they will continue to rise!!! Thank you for suppling the best pens…thank you for the amazing service…thank you for everything you do and everything you help with!!! I look forward to strengthening our relationship even further going forward and I can’t wait to see the smile on our customers face when her wrist bands don’t show up but she sees your pens instead!!! I am sure she will be happy!
Jennifer Penney - Advanced Screen Printing Ltd.
www.advancedscreenprinting.ca
I am a distributor in Atlanta GA. I wanted to take the time and let you know of my extraordinary experience with Paul. He has been helping me for the past few weeks on a journal for one of my clients. Paul has gone “over and above”. Not only has he done this with speed and accuracy, & patience, but he has also had a wonderful attitude throughout the process. I am happy to tell you that we have an order coming tomorrow! I really enjoy working with Paul (and Mozelle) and wanted to bring this to your attention. I think SPECTOR is lucky to have him as an excellent employee.
Wendi Tillem - Innovative Promotions
www.innovativepromotions.com
I would like to give you a HUGE Thank You for making this order happen. I truly appreciate all that you do for us. You always go the extra mile to get things done. It is really wonderful knowing that you are representing a company that we can always depend on. Thank you again for making this happen.
DAYLE NEWBURY - Brand Alliance
www.brandalliance.com
WOO HOOO! Spector rocks the house!! The customer said to extend their thanks for your fast response and moving them to the head of the line today. We work with a marketing team who works with the end user –so the multiple layers of decision makers drives us into nail biting finish deadlines. WHEW!! Now I can breathe, thanks to the Spector team for us Sharon Nixon!
Shelley Knight - BDA
www.bdainc.com
Spector have been super helpful in getting this organized to meet our in hands date. I just wanted to let you know that have been great and we’re only waiting on a proof.
Mindi Eyler - RBO PRINTLOGISTIX
www.rboinc.com
You are awesome! Thanks again for your help in expediting this order.
Tom Piraino - American Marketing
www.americanmarketingpromotions.com
Spector have been super helpful in getting this organized to meet our in hands date. I just wanted to let you know that have been great and we’re only waiting on a proof.
Mindi Eyler - Bridgemktg.com
www.bridgemktg.com
Happy Holidays! Thank you for always giving 4imprint great customer service. We truly appreciate it! It’s always a pleasure working with you.
Dia Vang - 4imprint.com
www.4imprint.com
I just tell you Tanya, that Nathalie and Paul are wonderful employees. Marie also really helped me out before as well. All three are very efficient and very friendly. Paul really saved the day for me recently. I got an order last week for 68 of your Waterproof speakers with an event date of November 28 and I forgot to place the order. I have been sick and thought I put it in but didn’t . When I called on Tuesday (15th) to check status, I learned that I hadn’t placed it yet!! Oh my gosh, I thought I was going to miss event….but that wonderful Paul pulled it off and got it shipped today! We had done virtuals so we didn’t need to proof, just run and ship. I am very happy with the service that I have received from Spector… and will do more business with you in the near future. I do have another order for 500 of your G3007 pens, waiting for SDSU purchase order before getting started. I had sent the client several catalogs and she wasn’t sure which catalog the pen came from but she said “you know, the one with the dog in it”….so I knew it was yours… Good idea having that cute pouch in the catalog (just letting you know). In this world where customer service seems to be a dying art, I’m glad it’s still alive and well at Spector!!
Happy Holidays! Thank you for always giving 4imprint great customer service. We truly appreciate it! It’s always a pleasure working with you.
Lonni Brookwell - First Impressions
www.firstimpressions.ab.ca
You are so prompt and on top of things! It is appropriated muchly!
Joe Winston - TechnoMarketing
www.technomarketinginc.com
I just wanted to send a huge THANK YOU to you both Josie and Victoria for pulling this through. Thanks for being such an amazing partner, it's because of you that we look good in front of our clients. Have a wonderful weekend ladies! xo.
Andrai Desormeaux - Staples Promotional Products
www.staplespromotionalproducts.com
I just wanted to send a huge THANK YOU to you both Josie and Victoria for pulling this through. Thanks for being such an amazing partner, it's because of you that we look good in front of our clients. Have a wonderful weekend ladies! xo.
Vickie Kenny - Paper Strategies, Inc.
www.paperstrategies.com
I just want to say one more time what an Amazing job you all did This is a brand new customer and they were so impressed by your detail to quality and communication on shipping. Thank you so very much for the outstanding Customer Service and for making me look so great. :)
Cindy Redmann - The Image Group
www.imagegroupinc.ca
I would like to take the time to recognize the outstanding service we continue to have with Jade Rainville. Great work like this needs to be mentioned. People often highlight negative issues, that sometimes excellent customer service is overlooked. I would like to take a moment to applaud Jade on her fantastic demeanor, professional attitude and helpfulness in our dealings with Spector She consistently demonstrates the perfect approach to customer service and with her help in matters, we always know we are in great hands. Jade, please keep up the wonderful job and we truly thank you for making a difference. Way to go!
Steve Scharf - VOCɅ MARKETING INC.
www.vocapromo.com
I just want to thank you and your team. My latest self promo (above order) looks incredible and I am very happy! I handed several out at a Conference this past weekend and people were very happy to receive them. THANK YOU!!!
Russ Dantu - Synergy Apparel
www.synergyapparel.ca
I just want to thank you and your team. My latest self promo (above order) looks incredible and I am very happy! I handed several out at a Conference this past weekend and people were very happy to receive them. THANK YOU!!!
Nicole Waks - Jack Nadel International
www.nadel.com
Kudos to Jade and Nancy for their superb service from start to finish on my recent rush order for one of my important clients. Please congratulate both of them on my behalf. They are a credit to your organisation. It was a great pleasure doing business again with Spector & Co.
Jean-Pierre Emmanuel - SIBEM
www.sibem.com
Everybody loves Melanie at the show.... Everyone is making sure to let me know she is a Rock Star !
Eric Thibault - PROFORMA
www.proforma-promotions.com
I seriously love the whole Spector team… you ladies rock! Thanks for being so great to me.
Alix Webster - Brand Alliance
www.brandalliance.com
I can’t thank you enough for the awesome gift you gave Merryn. My wife and I loved it!!!! If you are going to be at the ASI show in Chicago next month, I owe you a drink! Have a great day!
Nick Murray - A Perfect Promotion
www.aperfectpromotion.com
I just wanted to forward some comments i got today when meeting with Coop université de Sherbrooke. The guys at this account had only nice things to say about you and the service you are giving them. They said it is a 10/10 and that you make problems disappear and always have solutions for them. They also said they never feel like they are bothering you and you are always so sweet and patient on the phone. They appreciate how quickly you get back to them and are reassured by the p.k you have and your ability to give them all the answers they are looking for. They said we have the best customer service in the industry and that working with you has been amazing. Thank you for all your hard work, you really make my job easier ;) I know just how tough it can be sometimes and having you on the QC team is a blessing I am grateful to have the best team ever !
Hi Jade, Just a quick note to say THANK YOU for getting these 2 order out for me this week. You played a big role in making the contact at CN during her first week on the job a success, here is her comment. Thank you for all your hard work, you really make my job easier ;) I know just how tough it can be sometimes and having you on the QC team is a blessing I am grateful to have the best team ever ! That’s amazing news!! I’m so happy ! Thank you again for making my first week run so smoothly ;) !
Glenn Keeble - TOP Marketing
www.tmaspromo.com
I wanted to take this opportunity to extend a heart felt thank you to Spector & Co. for the handling of our last (very complicated) order. I reached out to Mark Chipchase (your rep in our area) who has been a trusted friend to our company for over 15 years. He connected me to Makeida Calliste at Spector. Ms. Calliste was unbelievable to work with! Always prompt, professional, and extremely knowledgeable, she went through the entire process with me. She gave me options that fit our budget, sent out samples that arrived in time for the meetings, gave me quotes usually within the hour, responded to emails quickly, followed up with every single question that I had (which were numerous). Never once, did she come across like I was an aggravation. I know this was a good order for both of us but, with so many ins and outs, it definitely tested my patients. Ms. Calliste however, never seemed to panic. She had her ducks in a row to say the least. Ms. Calliste is a fantastic ambassador to your company and a great representation of what a customer service rep SHOULD be. I don't know what you all are doing over there but, whatever training you are using absolutely worked with Ms. Calliste. We have another good order that I am placing in the next week or so and I will be sending it directly to Makeida. Your products are awesome but, I've got to say, your customer service (Ms. Calliste) is even better!!
Brett Michaud - Ted Michaud & Associates
www.tmaspromo.com
THANK YOU......SO VERY MUCH!!!! That's service above and beyond. Thank your shipper for me. And thank you sincerely.
Larry Loomis - Awards Unlimited
www.awardsunlimited.com
First, spoke to Jennifer for the first time and she gave outstanding service. She was patient, empathetic and I felt I was the only customer she was going to deal with this day. Outstanding! Next, Katerine, who answers your phone. What a pleasant voice. She is friendly, efficient and she makes me feel welcomed. This is especially important when you are calling the first time. Just wanted you to know when people are exceptional in their performances and this is a trait manifested by your personnel........ consistently!!
Lou Alverides - Holliday Promos
www.hollidaypromos.com
Just wanted to send a quick note saying Merry Christmas. Thanks for all of your help in 2014. I am looking forward to making 2015 record year for our company and of course growing our business with Spector. A big part of that is your willingness to help. We want to work with vendors like you Melanie!!!
Nick Murray - A Perfect Promotion
www.aperfectpromotion.com
Tanya, I have been in this business since 1985 and I have long believed that the most important reason I choose a supplier is not their pricing and often not even their product line. For me it comes down to whether I feel good about the person at the company I am doing business with and in your case Makeida Calliste. I have had the pleasure and the good fortune to work with her on my recent orders and let me tell you that she is a great, great representative for Spector. She is caring, friendly, and competent and as long as she is with Spector I will continue my relationship with you. Believe me, Tanya, people like her are rare and you are lucky to have her.
Jim Capellupo - KB Graphics
www.kbgraphics.com
I’m becoming a huge fan of Spector!!!! Great products, great service. Let me know if there is anything super cool that I should be pushing to my customers.
Nick Murray - Perfect Promotion
www.aperfectpromotion.com
I just wanted to share with you how pleased I am with the help that Tracy O just provided me. She saved a $Xk order in 5 minutes. I was freaking out because stock had run out on my order and she was amazing. She quickly came through with a replacement that was a better model and same sale price. She then gave me bullet point reasons to give my customer why this was a better option. I did not have to even mention the out of stock issue to my customer. When I was panicking Tracy came through in a big way. She's really solidified my loyalty to Spector & Co. I hope you realize the asset you have in Tracy.
Kara Huebsch - Vernon Promotions
www.vernonpromotions.com
It is good to know the speakers are in your warehouse and waiting to soon be sent to our client for their 12/15 in hands date. I want to thank you for your guidance with this order’s screen print vs laser. I also want to say how helpful and responsive John Rex Papagayo has been throughout this order process. He has been great with keeping us updated and even sending some pictures of the speakers once in your warehouse! It is very nice knowing Pride Products and Spector have such a good working relationship. I look forward to seeing this order through together to its successful delivery and a happy client very soon.
Lisa Menino - Pride Products Distributors LLC.
www.pride-products.com
Just wanted to let you know how great Tracy has been. My client changed the art SO MANY times that I was getting very frustrated, but Tracy was great and just kept sending virtuals and had them done very quickly. She’s a great inside rep and responds so quickly!
Ginnean Sinclair - INMAN PROMOTIONAL TEAM, INC.
www.inmanpromo.com
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