It's awesome!
added on: Sept. 08, 2010
posted by: Jennifer Vaughn
company: Rightsleeve
Hey Domenic, I'm not sure how much feedback you guys get, but the shipping notices etc that you send are awesome.
I'd say of all the suppliers we work with, you guys are the best at keeping us proactively updated on order status.
It's awesome! -Jen
5 stars!
added on: July 13, 2010
posted by: Ads-Up Promotions
company: Ads-Up Promotions
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Spector went the extra mile to get my job out a day earlier than I originally requested and they did it with a smile. Thanks to all involved! 5 stars!
An example of what good customer service is all about.
added on: April 29, 2010
posted by: Tom Alderson
company: Awards West-Printwares, Inc
Hi Ana,
I am the person who put the wrong zip code on the address we wanted our order dropped shipped to.
You were able to have the package intercepted by UPS and the zip code corrected.
I just want to express my thanks and appreciation. The order is out for local delivery and our
customer will receive it today.
My experience with you and your company has been extremely positive.
Thanks for the excellent customer service!!!
You are a great role model for our company.
I have shared this story with our staff as an example of what good customer service is all about.
I will work hard to steer more of our business to Spector & Co.
Best regards,
Tom Alderson
Awards West-Printwares, Inc
The best in the business!
added on: April 08, 2010
posted by: Jim Barry
company:
Randi,
Your efficiency and attention to detail make you the best in the business. Spector is pretty good too.
Jim Barry
A very happy customer!
added on: November 2, 2009
posted by: Neva Greene
company: A&H AwardPro
Customer Service: A+
Delivery: A+
Product Quality: A+
Decoration Quality: A+
Problem Resolution: A+
Please be sure Ana's manager receives this rating and my note below: Ana provided us with some of the BEST service
we have ever received and we have been in the business for over 25 years! When we had to add 25 more later in our order,
she made it happen and we have a very happy customer and we are a very happy customer. Also, your products have an exceptional
quality and great delivery time. Thank you! And please be sure Ana receives a copy of our rating!
Thank you again, Neva Greene
You are good you!
added on: October 15th, 2009
posted by: Steve Rosenbaum
company: Adventures in Advertising / Corporate Specialties
Props to dat girl Heidi Urban
She be intoxicatin' like a sip of bourbon,
Makes clients sing like a birdie chirpin
Makes us feel da warm fuzzies like a baby burpin
You. You are good you!
Steve
My Customer Service Rep (Heidi Urban) ROCKS
added on: April 15th, 2009
posted by: Joyce Putzer
website:
We give excellent customer service so we expect it from our vendors. Spector feels the same ... Our customer service rep, Heidi Urban, gives 200% all the time - with a smile! She is so easy to work with and very responsive to email requests. Best of all - she responds quickly. I don't have to worry about following up on my email sent questions 'cause Heidi is always "on it".
Thank you Heidi. Thank you Spector ! ! ! !
Joyce (Jersey Joyce)
Thank you very much!
added on: July 28th, 2008
posted by: Todd J. Ridder
website: www.rlk-inc.com
Lewie,
I wanted to tell you a story about Spector & Co. After you came in a couple of weeks ago, I placed an order
with them for 150 Travel wallets. After placing the order, my client changed the shipping address and dated
needed which required that we ship it to Las Vegas for a Sat. Delivery. I called and then sent Randi and email
to this effect. She responded and indicated that it would not be an issue.
I called the day prior to shipment day and was again told that everything was going as planned. The date for
shipment was 5/29/08 and I called and received tracking numbers. I could not track the package until the
next day and did not track it until my client emailed me AFTER lunch my time. I tracked it and found that UPS
was showing a delivery date of Monday the 2nd of June. After speaking with Randi about the situation, she
indicated that her shipping guy was sure it was shipped correctly. Spector and I called UPS and they could not
be sure it would deliver on Sat. as required. Randi then took things into her own hands and ask that 150 more
be reproduced and shipped them after 6 p.m. eastern time and it arrived on the 31st as required.
After the fact the UPS package showed up on Sat. as well, but, without knowing, Randi took care of us. All I
can do is say thank you and send you all of the business that I can in the future. The lack of Quality Customer
Service with in this industry is appalling. The Customer Service that Randi and her team exhibited was
outstanding and I want to make sure you know and can pass along to her boss what a wonderful job she and
her group did to make this a success story.
Thanks again.
added on: June 2nd, 2008
posted by: Stephanie
website: trafficbuild.com
Great - thank you so much Karine!! What a wonderful, professional experience working with you & your company!! All has gone great! I'm sure our client will love the journals!!
~ Stephanie
Traffic Builders Inc
978-499-3700
added on: June 2nd, 2008
posted by: Judy Sharp
website: sharpideas.net
Hey Ana,
Doug told me this morning that you made him look like a hero with a spec that he thought he'd have to pay for - it is so great to have you on our team or us on your team - it's just WONDERFUL.Thank you for being the Supplier I can always count on. In a good or bad situation, you always have a solution for me. Thank you for always going the extra step and your smile through the phone lines. See you soon in California my favorite Spector GIRL !!!
Thanks for everything!
Judy
Professional, great communication, fast, and fantastic.
added on: November 21st, 2007
posted by: Jennifer Flaherty
Karine,
From start to finish: professional, great communication, fast, and fantastic. I'll be sure to track the delivery.
With thanks,
Jennifer Flaherty
Thank you from Allison Sales, Inc.
added on: November 15th, 2007
posted by:Sue Allison
Hi,
My client, The Brehm Group, is thrilled with the key tags, pens and boxes from our order # A-3595. Please let your fellow employees know that I appreciate the care, diligence, attention and great printing job you and your company provided.
My client will be putting the mailing together this weekend and, of course, there can be snafus with personalizations, but I am sure a great job was provided by your laser department on them also.
Thanks again,
Sue Allison
Allison Sales, Inc.
952-884-9487
Just a FYI
added on: September 20th, 2007
posted by:Carol Telford
Hello Heidi,
Just a FYI
You have pleased the client with your adjustments and fast service.
THANK YOU!
Carol Telford
Lee Wayne Corp