Customer service & shipping went above and beyond ...
added on: October 13, 2011
posted by: Jennifer Kydd
company: Key Innovations
Hi Donna,
I just wanted to send a note to say thank you to you and everyone who helped get our little mess thanks to UPS sorted out.
Customer service & shipping went above and beyond to help fix a problem that they had done nothing to cause. And most importantly,
our client is impressed with the effort and delighted with the extra pens - considers it quite makes up for being late.
Thanks again!!
Jenn
You won my heart.
added on: October 11, 2011
posted by: Steve Rosenbaum
company: Adventures in Advertising / Corporate Specialties
My Sweet Sha,
I just got both emails. All I can say is...
I FREAKIN LOVE YOU HONEY !!!! As in worship you!!!
Thank you sweet Sharon. Very generous offer. You won my heart. Your enemies are my enemies now.
Thank you!
Steve Rosenbaum
Thank you for raising the bar of excellence in the promotional product industry.
added on: October 11, 2011
posted by: Darryl Andree
company: Brand Blvd Inc.
Hey Gerry and Josie!
Just wanted to send a quick note letting you know that I have nominated Spector as supplier of the year, Josie as Best CSR and Gerry as Best Rep!
I know you have a team behind you, but you are both EXCEPTIONAL at what you do. Gerry, you have been the most incredible rep; always attentive to
the MANY needs of our clients. Josie, you saved my butt with the Air Canada Vacations project. If it wasn't for your proactive life saving methods,
my client would have missed their event in Vancouver.
I will continue to promote your product. Not only because of great quality, but knowing that you will always go above and beyond your "job titles"
to get things done.
Thank you for raising the bar of excellence in the promotional product industry. Success is based on the quality of employees that a company has...
and Spector and Co. has got what it takes.
Thanks again,
Darryl Andree
A wonderful notification, I wish all suppliers would do this...
added on: October 06, 2011
posted by: Carole Bradshaw
company: The Brand Wagon
This is a wonderful notification I wish all suppliers would do this - it allows me to invoice the client for shipping and overs immediately!
Thank you!
Carole Bradshaw
GREAT communication!
added on: August 25, 2011
posted by: NORTHWOODS GRAPHICS CO.
company: NORTHWOODS GRAPHICS CO.
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Kudos to Domenic & team! Had art issues on my end which delayed production, still arrived on time. GREAT communication. Customer loved product. Thanks
I get more orders just to work with Jack.
added on: July 27, 2011
posted by: Stuart
company: Lee Adv
To General Manager: I just want to take the time to tell you how it was a pleasure to work with Jack.He went
beyond the call of duty on my order.We had a lot of trouble with the art work.We must of had at least five proofs plus
a couple of product proofs.When I emailed him he answered A/O.I believe he is a wonderful asset to Spector.I hope
I get more orders just to work with Jack.
Regards,
Stuart
Lee Adv
You have been absolutely WONDERFUL to work with...
added on: July 14, 2011
posted by: Jessie Alberto
company: Pride Products Distributors LLC
Hi Sharon,
I just wanted to say THANK YOU for the recent luggage tag spec sample. It came out beautiful and I know our client will LOVE it!
(Same as we all here loved the self promo tags.) Hopefully it sparks some sales! J The personal note you included was a very nice touch.
It is those small details that keep me and the rest of the crew here happy to do more and more business with a supplier!
You have been absolutely WONDERFUL to work with and Spector in general has been great with our orders. If there is a manager or higher
up you can forward this to, please do. Or if you have a contact name/email, let me know and I will sing more praises about you and your team!
Again, THANK YOU!
Jessie Alberto
Client Services Manager
Pride Products Distributors LLC
will continue to do business with Spector and Co. for years to come!
added on: June 28, 2011
posted by: Michael Orr
company: Rockcliffe Promotional Products Inc.
I can tell you one thing Domenic! I will continue to do business with Spector and Co. for years to come!
There are not many suppliers now a days that are accountable for there mistakes.
That is what separates you guys from your competition.
It is also a pleasure working with you! You are fantastic at your job! Makes my life a lot easier!
Michael Orr
Rockcliffe Promotional Products Inc.
Exceptional supplier!
added on: June 14, 2011
posted by: Advantages Advertising
company: Advantages Advertising
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Just had another good experience with Spector. It's nice to order and not wory about quality and delivery - REALLY NICE!
excellent service and professionalism!
added on: May 27, 2011
posted by: Alexis Sanchez
company: Globe Awards & Promotions
Hello Melanie,
I wanted to take this opportunity to thank you for your excellent service,
and professionalism!... Your efforts to get this order turned around in time
for the client's event are much appreciated.
THANK YOU, THANK YOU ... THANK YOU!!
Alexis Sanchez
Globe Awards & Promotions
"thanks" for all your extra efforts!
added on: May 13, 2011
posted by: Terri Rasmussen
company: Impact Marketing Services Ltd.
Hi Donna and Maggie,
Dana and I wanted to email our "thanks" for all your extra efforts in making the Cameco AGM Pen Order happen!!
The order arrived this morning and the client is thrilled. Thank you!! Have a good weekend.
- Terri & Dana
you are amazing!
added on: April 8, 2011
posted by: Maxine Miller
company: The Marco Corporation
Hi Jack
If you have not been told lately than I am telling you now. You are amazing.
Would not have gotten this order if it was not for your prompt response.
Customer has even decided to go with the more expensive pen after seeing the virtual.
Thanks
Max
thank you for such a great job!
added on: April 7, 2011
posted by: Mona Moussalem
company: Mediacores
Thank you for doing such a great job that they keep reordering!
Mona Moussalem
thank you!
added on: April 6, 2011
posted by: Rich Battaglino
company:
Your help and continual patience made this order work and for that I compliment you.
Thank you!
Rich
efficient service!
added on: April 4, 2011
posted by: SANDI LEE
company: www.stansteadgifting.com
Donna.
Thanks so much for attending to all the ship details for my Goldcorp pen order.
They rec’d early this morning and are wildly happy with the efficient service you provided.
Thanks so much!
SANDI LEE
CHOOSY SPORT INC
STANSTEAD & ST CLAIRE GIFTING
quality of product and imprint is great!
added on: March 23, 2011
posted by: Wanda Varden
company:
I just wanted to thank you for all of your help getting our order done for Alabama Power/100% CONNECTED.
The customer LOVES everything. Their meeting starts in 1 hours!! The quality of product and imprint is great.
I wanted to pass along a little good news to you because I know you took care of us and it hasn't gone unnoticed, or unappreciated!
Sincerely!
Wanda
AWESOME - quick to respond!
added on: March 22, 2011
posted by: Amber J. Busche
company: Safeguard
Brian, I just have to say that the best benefit you have given Safeguard is assigning Karine as our internal rep.
She is AWESOME - quick to respond to my inquiries and knowledgeable of everything Spector. She also has what
I like to call a "rad-itude" making her fabulous to work with. It's so nice to know that when our distributors
call Spector, they will be well taken care of. If you come out with a new product soon, you should consider naming it after her.
Amber J. Busche
Promotional Products Support Team
Safeguard Business Systems
Top-notch service!
added on: March 8, 2011
posted by: Stephanie James
company: 4imprint - Canada
Hi Karine,
Thank you so much for rushing out the blank gnome pens today for me. I know that you are very busy and sincerely appreciate
that you stopped what you were doing to take care of this rush order for us.
We had another supplier who let us down today and know that I can count on Spector to help us when we are in need.
I truly do appreciate that you and Spector provide such top-notch service.
Thank you so much,
Stephanie
Excellent!
added on: Feb. 24, 2011
posted by: Linda Burton
company: LINDA STEWART-BURTON SALES AGENCY
Paola , I wanted to thank you so very much for your excellent help with this last rush order. My client is very happy (again).
I am as good as my suppliers and you made me look very good!
Thank you!
Linda Burton
LINDA STEWART-BURTON SALES AGENCY
Exceptional supplier!
added on: February 16, 2011
posted by: Ideas unlimited
company: Ideas unlimited
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
This is an exceptional supplier who goes above and beyond to work with us, a small distributorship.
If only all suppliers were like Spector.
Phenomenal service!
added on: February 15, 2011
posted by: Kevin
company: Bergman Incentives
Karine,
I just wanted to drop a note to thank you for answering my question so
promptly. Not only did you give me a quick answer, but you took some
initiative and mocked up a virtual sample without my request. I call
that pretty phenomenal service.
Combine that kind of service with the ability to do 4-color imprint and
that's a terrific combination.
Keep it up.
Thank you!
Kevin
Bergman Incentives
The standard is high in customer service at Spector & Co.
added on: Jan. 27, 2011
posted by: Claude G.
company: Advertising ONE
The standard is high in customer service at Spector and it is expected to be there all the time, everytime
and then are times that Spector still amazes us. Excellent!
Thank you
Claude G.
Advertising ONE
#1 choice for our pens!
added on: Jan. 20, 2011
posted by: Ultimate Promotions
company: Ultimate Promotions
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
#1 choice for our pens for 9 years. Always come through in a pinch. Had minor issue with recent order, they sent extra pens and apology to customer.
Ultimate Promotions
Fun to work!
added on: December 15, 2010
posted by: Brian Trowbridge
company: Marudas
Randi,
If January 7 is your last day, and if Spector wants to keep me as a client, they must try to find someone
as charming....,as efficient......,as caring.......,as good-looking.......and as fun to work with as you have been.
They may come close, but will never find an exact replacement for you.
My Dear, I celebrate 42 years next April in this crazy business and I've been in Sales and Management on both sides
of the fence. 9 years on the supplier side and the rest on the Distributor side. Had many people work for me and
with me over this time span. I Truly rate you as one of best I've ever worked with. I will miss you.
Congratulations on your new life. Enjoy and be happy.
Your Friend, "The Geezer"
Brian A. Trowbridge, CAS
Marudas Print Services
Outstanding customer service!!!
added on: December 14, 2010
posted by: Lonni Brookwell
company: First Impressions
Donna,
Thanks donna, Appreciate it - hope your hanging in there over this busy season....I don’t say it often enough....
Thank you for all you do for us - I love to work with you and I really appreciate your outstanding customer service!!!!!
Hugs and Merry Christmas my friend! xo
Lonni Brookwell
First Impressions Sportswear & Cresting
Your service is top drawer!
added on: November 4, 2010
posted by: Ganeane Williams
company: Jacksonville Specialty Advertising
Karine,
You are the absolute best!!! You are so good at your job! I wish I could send this message to your boss because your service is top drawer!!!
Thank you very much again for all your help!!!
Thanks so much.
Ganeane
Working with you and your company was a joy!
added on: October 13, 2010
posted by: Laurie Amigo
company: Halo Branded Solutions
Ana,
Please let your supervision know how much I enjoyed working with you and your company.
This was very easy and EASY IS GOOD! Life around us has gotten so complicated these days so working with you and your company was a joy!
Thanks so much.
Laurie Amigo
Halo Branded Solutions
It's awesome!
added on: Sept. 08, 2010
posted by: Jennifer Vaughn
company: Rightsleeve
Hey Domenic, I'm not sure how much feedback you guys get, but the shipping notices etc that you send are awesome.
I'd say of all the suppliers we work with, you guys are the best at keeping us proactively updated on order status.
It's awesome! -Jen
5 stars!
added on: July 13, 2010
posted by: Ads-Up Promotions
company: Ads-Up Promotions
Overall Satisfation: 5 stars
Product Quality: 5 stars
Communications: 5 stars
Delivery: 5 stars
Imprinting/Personalization: 5 stars
Spector went the extra mile to get my job out a day earlier than I originally requested and they did it with a smile. Thanks to all involved! 5 stars!
An example of what good customer service is all about.
added on: April 29, 2010
posted by: Tom Alderson
company: Awards West-Printwares, Inc
Hi Ana,
I am the person who put the wrong zip code on the address we wanted our order dropped shipped to.
You were able to have the package intercepted by UPS and the zip code corrected.
I just want to express my thanks and appreciation. The order is out for local delivery and our
customer will receive it today.
My experience with you and your company has been extremely positive.
Thanks for the excellent customer service!!!
You are a great role model for our company.
I have shared this story with our staff as an example of what good customer service is all about.
I will work hard to steer more of our business to Spector & Co.
Best regards,
Tom Alderson
Awards West-Printwares, Inc
The best in the business!
added on: April 08, 2010
posted by: Jim Barry
company:
Randi,
Your efficiency and attention to detail make you the best in the business. Spector is pretty good too.
Jim Barry
A very happy customer!
added on: November 2, 2009
posted by: Neva Greene
company: A&H AwardPro
Customer Service: A+
Delivery: A+
Product Quality: A+
Decoration Quality: A+
Problem Resolution: A+
Please be sure Ana's manager receives this rating and my note below: Ana provided us with some of the BEST service
we have ever received and we have been in the business for over 25 years! When we had to add 25 more later in our order,
she made it happen and we have a very happy customer and we are a very happy customer. Also, your products have an exceptional
quality and great delivery time. Thank you! And please be sure Ana receives a copy of our rating!
Thank you again, Neva Greene
You are good you!
added on: October 15th, 2009
posted by: Steve Rosenbaum
company: Adventures in Advertising / Corporate Specialties
Props to dat girl Heidi Urban
She be intoxicatin' like a sip of bourbon,
Makes clients sing like a birdie chirpin
Makes us feel da warm fuzzies like a baby burpin
You. You are good you!
Steve
My Customer Service Rep (Heidi Urban) ROCKS
added on: April 15th, 2009
posted by: Joyce Putzer
website:
We give excellent customer service so we expect it from our vendors. Spector feels the same ... Our customer service rep, Heidi Urban, gives 200% all the time - with a smile! She is so easy to work with and very responsive to email requests. Best of all - she responds quickly. I don't have to worry about following up on my email sent questions 'cause Heidi is always "on it".
Thank you Heidi. Thank you Spector ! ! ! !
Joyce (Jersey Joyce)
Thank you very much!
added on: July 28th, 2008
posted by: Todd J. Ridder
website: www.rlk-inc.com
Lewie,
I wanted to tell you a story about Spector & Co. After you came in a couple of weeks ago, I placed an order
with them for 150 Travel wallets. After placing the order, my client changed the shipping address and dated
needed which required that we ship it to Las Vegas for a Sat. Delivery. I called and then sent Randi and email
to this effect. She responded and indicated that it would not be an issue.
I called the day prior to shipment day and was again told that everything was going as planned. The date for
shipment was 5/29/08 and I called and received tracking numbers. I could not track the package until the
next day and did not track it until my client emailed me AFTER lunch my time. I tracked it and found that UPS
was showing a delivery date of Monday the 2nd of June. After speaking with Randi about the situation, she
indicated that her shipping guy was sure it was shipped correctly. Spector and I called UPS and they could not
be sure it would deliver on Sat. as required. Randi then took things into her own hands and ask that 150 more
be reproduced and shipped them after 6 p.m. eastern time and it arrived on the 31st as required.
After the fact the UPS package showed up on Sat. as well, but, without knowing, Randi took care of us. All I
can do is say thank you and send you all of the business that I can in the future. The lack of Quality Customer
Service with in this industry is appalling. The Customer Service that Randi and her team exhibited was
outstanding and I want to make sure you know and can pass along to her boss what a wonderful job she and
her group did to make this a success story.
Thanks again.
added on: June 2nd, 2008
posted by: Stephanie
website: trafficbuild.com
Great - thank you so much Karine!! What a wonderful, professional experience working with you & your company!! All has gone great! I'm sure our client will love the journals!!
~ Stephanie
Traffic Builders Inc
978-499-3700
added on: June 2nd, 2008
posted by: Judy Sharp
website: sharpideas.net
Hey Ana,
Doug told me this morning that you made him look like a hero with a spec that he thought he'd have to pay for - it is so great to have you on our team or us on your team - it's just WONDERFUL.Thank you for being the Supplier I can always count on. In a good or bad situation, you always have a solution for me. Thank you for always going the extra step and your smile through the phone lines. See you soon in California my favorite Spector GIRL !!!
Thanks for everything!
Judy
Professional, great communication, fast, and fantastic.
added on: November 21st, 2007
posted by: Jennifer Flaherty
Karine,
From start to finish: professional, great communication, fast, and fantastic. I'll be sure to track the delivery.
With thanks,
Jennifer Flaherty
Thank you from Allison Sales, Inc.
added on: November 15th, 2007
posted by:Sue Allison
Hi,
My client, The Brehm Group, is thrilled with the key tags, pens and boxes from our order # A-3595. Please let your fellow employees know that I appreciate the care, diligence, attention and great printing job you and your company provided.
My client will be putting the mailing together this weekend and, of course, there can be snafus with personalizations, but I am sure a great job was provided by your laser department on them also.
Thanks again,
Sue Allison
Allison Sales, Inc.
952-884-9487
Just a FYI
added on: September 20th, 2007
posted by:Carol Telford
Hello Heidi,
Just a FYI
You have pleased the client with your adjustments and fast service.
THANK YOU!
Carol Telford
Lee Wayne Corp
